A little help. A lot more watching.
Get IPTV Lux help with device setup, trial requests, playback, EPG and subscription questions. Find useful guides or contact support.
Start with the guide that matches the problem, or contact us with a few useful details. Our support is available 24/7 and we will work with you until the service is running on a compatible device and connection. Response times depend on the queue and the issue.
New here? Start with your device
Find your platform on the devices page and follow its setup guide. Have your trial or order reference ready. If you have not received access, check the status of your request with support rather than repeatedly submitting another trial form.
Playback stopped or keeps buffering?
Check whether the issue affects one channel or everything, then test your network and connection allowance. Restart the player once and note any error text. Avoid resetting the device or changing several settings together: it makes identifying the cause harder.
Send a useful support message
Include your reference, device model, player name, affected channel or title, country and approximate time of the issue. Describe what you have already tried. Never send card details, passwords or a full playlist URL in a general support message.
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starts here.
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