A computer is useful for both everyday viewing and comparing a problem with your television. Use an installed compatible player; a subscription does not automatically include a web player in every browser.
Choose an appropriate desktop player
Our player is an option on supported Windows systems. On Mac, ask for a compatible recommendation or use a trusted player that accepts your access format. Download software from its developer or the source supplied by support. A mobile installation file is not a desktop installer.
Add the playlist or account
Enter the supplied server details in the matching login form. A general media player may open an M3U playlist but provide a different guide or catch-up experience from a dedicated IPTV app. Do not expect all features to transfer unchanged between players.
Separate device and network issues
If the same channel works on the computer but not the TV, compare player support and settings before changing the subscription. If both fail on the same network, test another channel and record the time and error. Do not disable your firewall broadly; ask support which connection failed and use narrow, documented fixes.
Before you finish
- Trusted desktop installer
- Matching login format
- Sound output selected
- Other active streams closed